At Ldozystore, customer satisfaction is our top priority. If for any reason you are not happy with your purchase, you may request a return or refund within 30 days from the date of order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Proof of purchase, such as your order confirmation or receipt, is required.

To start a return, please contact our customer support with your order ID and a brief explanation of the issue. We will guide you through the process and provide the correct return address. Please do not send items back to the manufacturer or any address without our confirmation. Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, a refund will be issued to your original method of payment within 7–14 business days. Please note that shipping fees are non-refundable. If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and we will offer a replacement or a full refund at no extra cost.

We do not accept returns for items labeled as final sale, intimate or personal products, custom-made goods, or digital downloads. Please carefully review product descriptions and specifications before completing your order. Ldozystore reserves the right to refuse returns that do not meet the outlined conditions. We are committed to providing a smooth and fair experience for all our customers.